Shipping & returns
We have three means of fulfillment:
All of our products are available to pick up her at the farm during regular business hours. Loading Firewood, or Bagged Mulch is self serve. Please stop in to the office to pay and we will point you in the right direction If you need a hand loading bags of mulch please make sure to call ahead as we may or may not have staff available.
Bulk Products may be delivered via dump truck to our local delivery area. The rate and availability may be determined by placing products in the Cart, and entering your zip code. You may select a preferred delivery date, if there is a problem we will let you know.
In addition we offer free assembly and delivery of many BBQ grills to local zip codes, the shopping Cart will show this if it is an available option. This may take a few days and you will be notified by email the approximate delivery date, subject to your approval.
Smaller products that may be safely packaged and shipped may be sent UPS Ground. If this is an available option, a rate will appear in the shopping cart, after a zip code is entered. We drop off packages within 1-2 days, originating from Hampshire, Illinois. We currently do not offer international shipping
Products that are in re-saleable condition may be returned for credit with receipt within 10 days of purchase. Credit card refunds may be subject to a 3% fee for returns and cancellations.
However, bags of mulch, polymeric sand, bales of straw and any bulk items (mulch, stone, topsoil, etc) are non returnable as they just cant be restocked the same way they went out.
contact us at [email protected] for any additional questions